Frequently Asked Questions

If you haven’t received the reply after 12 hours…

Please contact the technical support (payment problems and recharge account) section with a screenshot of the SMS you sent with the following details: the recharge process date, your mobile number and operator name.

Yes you can, just send an SMS that includes (gp7) word in small letters to your mobile operator.

This service is available in (Saudi Arabia, Egypt, UAE and Bahrain)

http://rappelz.gamepower7.com/forum/showthread.php?325506

Mobile Operators (Saudi Arabia - Egypt- UAE- Bahrain)

Infobip (UAE- Qatar - Bahrain - Oman - Iraq -Kuwait)

Tpay (UAE - Egypt - Saudi Arabia - Jordan)

Tpay service is only available for DU customers in UAE and Mobily network in Saudi Arabia

Contact the technical support (payment problems and recharge account) section with an explanation of the purchase process

After finishing the payment process, you will see in the following picture (view order) button; press it to find the card Digits. (The number and the password)

Yes, you can purchase it via “OffGamers” and "khamsat” website.

Yes, this is available via the global website "OffGamers" which is designed for online games.

Go to "the purchased cards" list on the left-hand side

If you didn’t find the card in the abovementioned list, contact the technical support via the ticket system “http://support.gamepower7.com”, (payment problems and recharge account) section

Then attach the email sent to you with the following details: the number and date of the purchase process and the number of purchased points.

Please make sure you are inserting the correct card number and password

If the problem persists, contact the technical support and provide them with your card numbers along with a description of your problem.

The card contains two numbers: the first is the card number which consists of letters and numbers.

The second one is the password that contains numbers only.

You can use GP7 points in all Game Power 7 games, while Rappelz points can be used only in Rappelz.

No, you can't transfer your points (once it’s charged) to another account.

No, as long as the points are in your account, they will not expire.

Yes, they expire after a year of their issue date, so it is recommended to redeem it within a short time.

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