Frequently Asked Questions

When I insert the top-up card Digits via mobile phone by accounts manager, the following message appears: (the card does not exist or was activated before), what is the solution for that?

Simply insert the country code, which precedes the card number, then insert the password in the right place.

Can I top-up my account directly via accounts manager using the mobile phone?

Yes, you can via (Infobip and Tpay) service.

Can I purchase a card via accounts manager from one account and top-up another?

Yes, you can.

Where can I find the abovementioned top-up channels?

You can purchase GP7 points directly through the accounts manager “accounts.gamepower7.com” or indirectly via some websites, the company's distributers or mobile phone.

There is an error message that I do not understand …what should I do?

Please contact the technical support via tickets system or via (Live help) with an explanation of your problem.

Do the prices of top-up cards vary from one method to another?

Yes, top-up cards prices may vary due to the fees and taxes of the selected method.

The authorized distributor is far from my home …what is the solution?

Don't worry, contact our distributor and he will Provide you with the necessary assistance.

There are also many methods to deliver the top-up cards Digits to any place, such as (bank transfer - Transfer zip – Xpress Shipping (Egypt) – Flexy service “Algeria”)

How can I take a screenshot of the SMS I sent to mobile operators?

Please follow this link:

http://support.gamepower7.com/index.php?/Knowledgebase/Article/View/109/7/

How can I take a screenshot of the E-mail that was sent from the website I purchased from?

Review the following link that clarifies all the information and details

http://support.gamepower7.com/index.php?/Knowledgebase/Article/View/43/2/

How can I contact the technical support via (Live help)?

Review the following link that clarifies all the information and details

http://rappelz.gamepower7.com/forum/showthread.php?375647

How can I Contact the technical support via tickets system (payment problems and recharge account) section?

You can contact the technical support by following this link:

http://support.gamepower7.com/

The following link clarifies all the details about how to send a ticket to the technical support

http://rappelz.gamepower7.com/forum/showthread.php?328919

I had recharged via (Infobib) service but I didn't receive the required card?

If you didn't find the required card in the purchased cards list, Contact the technical support via ticket system (payment problems and recharge account) section with a screenshot of the confirmation message (CENT), the purchase date, your mobile number and operator name.

I had recharged via (Tpay) service but I didn't receive the required card.

If you didn't find the card in the purchased cards list, Contact the technical support via ticket system (payment problems and recharge account) section with the purchase date, your mobile number and operator name.

What to do after 24 hours of listing the number in the black list?

Contact the technical support (payment problems and recharge account) section with a screenshot of the reply you received from you mobile network, your mobile number and operator name.

When I send an SMS via mobile, I see this message (You have been inserted in black list).

Don't worry, when you send more than 10 text messages within 5 minutes, your mobile number will be listed in the black list and it will be blocked for 24 hours. This procedure is regarded as "anti-fraud" for networks

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